Help Desk 

The District's Helpdesk is centrally located at 3015 West 163rd Street, Annex, Markham, IL. All functions of Helpdesk support are managed directly by the District’s Technology Department.
 
The Helpdesk is a centralized point of contact for all District Technology requests. These requests include support for all computer desktops, servers, desktop configurations, Network Operating Systems support, server configurations, software applications running on District computers, and Altigen telecommunication devices and applications
 
The Helpdesk tracks and resolves work orders on a daily basis. Helpdesk technicians are assigned tickets as they come in and are responsible for reviewing, troubleshooting, updating the progress, and resolving the request.
 
Helpdesk Technicians are dispatched throughout the school buildings to resolve requests and for quality assurance checks on a daily basis. Additionally, remote control tools are utilized in the network enterprise which allows Helpdesk staff to diagnose, train, and resolve issues from the central Helpdesk location which can shorten resolution times.

To open a Helpdesk ticket:

Add a work order at :Trackit

Email: trackit@phsd144.net
Or
for Emergency support
Helpdesk at: 225-0250 or ext 2187